We guarantee your total satisfaction. All of our products come with a 14 day money back guarantee (extended for special dispensation over the Christmas/New Year period). This is providing that the item has not been used and is returned as new, in its original packaging. Whatever the reason, if you are not completely satisfied, please write us a note on the back of your invoice and send that and the goods unused back to us, in their original packaging, within 14 days of receipt.
If you are returning the goods because you believe them to be damaged or faulty, please note that we will first inspect the goods and check carefully against all the claims made. Faults caused by accident, neglect, misuse or every day wear and tear will not be applicable. In some instances, our inspection may include a consultation with the manufacturer. If we agree that the goods are indeed damaged or faulty, we will replace the item or refund your card. Return postage costs will also be reimbursed, up to a maximum of £6.00, if a receipt of postage is included. We recommend returning your goods by recorded delivery. We are unable to refund the cost of Special Delivery.
If you have ordered the wrong size or colour, or wish to return goods for any reason other than that they are damaged, faulty or incorrect, then you must also do so within 14 days of receipt, but we are unable to refund any return postage costs for such returns. If you would like an exchange, please re-order the item you require online and we will give you a full refund (less postage) upon receipt of your return. If an exchange is not required, we will give you a full refund (less postage) upon receipt of your return, provided that the goods are returned as new, in their original packaging. Liability for postage costs back to us will be with the customer unless your goods are damaged, faulty or there was an error on our part, in which case we can refund up to a maximum of £6.00 if a receipt of postage is included.